INFORM Ensures Optimized Use of Resources for AICHER GROUP at Munich Airport

INFORM supports the AICHER GROUP's Mobility Service for Passengers with Reduced Mobility (PRM) at Munich Airport (MUC). With task assignments on the day of operation, the GroundStar RealTime software solution ensures a smooth process in the daily coordination of all PRM-related tasks.

The AICHER GROUP executes approximately 1,600 services daily at MUC Airport. For example, the employees take wheelchair passengers to their departure gate, pick them up from the aircraft upon arrival, and accompany them to the baggage belt, car or hotel. These services require efficient coordination not only of the 250 employees, but also of the associated 91 vehicles such as minibuses, e-cars and lift trucks. This is especially important in the case of unforeseen ad hoc requests that are part of the daily business. The mutual contract signature seals the already launched project and brings the preparations for the implementation of the new software into the next phase.

As early as the end of March 2022, AICHER GROUP plans to coordinate its Mobility Service at MUC Airport with INFORM's GroundStar (GS) RealTime Staff & Equipment software. GS RealTime is precisely tailored to an airport environment in order to comply with the Service Level Agreements (SLAs), even with constant changes. Among other things, new incoming service requests are dispatched in real time and transmitted to employees’ mobile devices at the airport, thereby making optimal use of available resources. With quick and simple inputs, orders can be confirmed and progress recorded. Also, boarding pass information can be read directly from the passenger.

"We are very much looking forward to working with AICHER GROUP," says Uschi Schulte-Sasse, Senior Vice President INFORM Aviation. "We have a lot in common and a great working rapport among the teams. Like INFORM, AICHER focuses on its employees, a good working atmosphere, and excellent customer service which is crucial for both companies."

"Our dispatchers unanimously chose INFORM as the best partner out of all potential suppliers," adds AICHER Managing Director Peter Aicher. "The solution convinced us right away and is exactly what we need now."

An ever-increasing demand is emerging for the Mobility Service. In order to meet the challenges in planning and controlling resources and to be prepared for the upcoming growth, the AICHER GROUP is taking the next step with INFORM.

About Aicher Ambulanz Union

For over 30 years, Aicher Ambulanz Union has been a reliable partner on Munich's streets when fast, efficient help is needed in emergencies. But emergency rescue alone has long since ceased to be the company's only business area. With ambulance transports, intensive care transports, worldwide retrieval services, ambulance services, a home emergency call service, the doctors' driving service for the Bavarian Association of Statutory Health Insurance Physicians, a volunteer disaster response team and the Mobility Service at Munich Airport, Aicher Ambulanz Union offers full service when it comes to healthcare services. With over 500,000 customers per year and around 950 employees, the company is one of the leading private providers in its sector.