INFORM teams up with Polonious to expand case management services and bring real-time fraud detection technology to Australia

Partnership enables seamless integration of Polonious case management solution and INFORM's multi-channel fraud management platform to create value.

Aachen, Germany and Sydney, Australia: INFORM and Polonious announce their new partnership to expand fraud management services that comprise the INFORM fraud management platform integrated with Polonious’ highly adaptable case and incident management technology.

This partnership will give financial institutions across Australia and New Zealand access to an effective end-to-end fraud detection and management technology. The solution combines machine learning technology with intelligent claims routing, expert-based case management and a passionate team of in-house fraud analysts.

These new services include: ​

• Polonious Case Management: connecting to INFORM leading fraud detection technology for seamless work flow integration that further increases profitability, cost efficiencies and user convenience for insurance companies and the banking sector.
• Polonious Professional Services: delivering local support, project management and implementation services to insurance and the payment service industry in Australia and New Zealand.

“We’re pleased to partner with Polonious,” says Dr. Andreas Meyer, EVP of INFORM. “We believe this expanded solution is a natural fit for companies that need a reliable fraud management solution that addresses all requirements in both claims process optimization and fraud investigations. With more than 50 successful implementations in United States and Australia, we are convinced that Polonious is the perfect choice for INFORM to provide services across these regions,” continues Meyer.

Alastair Steel, co-founder of Polonious added, “INFORM is a key player in fraud detection technology. Using the combined software from these two solutions enables financial institutions to focus on the most immediate fraud risks and as a result will improve overall operational costs. The out-of-the-box integration of both solutions will merge the best of two worlds: claims risk assessments and best practice fraud investigations,” says Steel. “This way we can fight insurance fraud more efficiently and cost effectively.”

As one of the highest performing fraud management solutions available on the market, INFORM software provides accurate fraud detection rates, intelligent routing, intuitive rule management and flexibility, while delivering a high degree of customization, transparency and automation. Adding Polonious to the solution will further streamline the claims and SIU process using best-in-class case management for claims investigations, secure communication, work flow management and incident reporting.

About Polonious

Polonious is a global provider of advanced case management. Polonious brings enhanced organization, tracking and automation to case management by managing processes from referral to close, driving best practices throughout. Real time information, dashboards and timelines contribute to operational efficiency and the most effective use of resources. Polonious has pre-defined processes to enable a faster roll out but is completely configurable, so that you can customize any aspect of the process now and into the future.
With over 50 customers across the globe varying in size from 3 to 350 users, Polonious has the experience to deliver on time and on budget.