Workforce Management Complexity simply mastered

Workforce Management takes place between the conflicting interests of flexible working time, employee needs and service level. With optimized staff scheduling, working time distribution is cost-efficient and meets the requirements, despite fluctuations in workload demand and short-term changes. Personnel logistics tasks are complex and demanding. To master them requires powerful software to support the resource planning - an important basis for motivated employees and the success of the company.


The resource planning is a central part of the company. It determines the work time productivity and the level of service. The distribution of working time should be efficient and meet the requirements - in spite of the strong fluctuations in demand and uncertain planning assumptions. There are numerous legal, operational and individual requirements that are to be observed, in addition to various social and cultural aspects.

Workforce management always occurs between the conflicting interests of flexible working time, employee needs and service quality. An optimized staff scheduling finds the best possible balance for individual operational objectives and conditions. Thus, employee motivation, working time productivity and customer satisfaction increase.

Provided that the inevitably resulting planning complexity remains manageable. This is only possible with powerful software that meets the complex, individual operating requirements. WorkforcePlus is the only software world-wide that uses a technology that enables a quick and easy implementation of changing requirements anytime. With WorkforcePlus you are on the safe side, no matter what the future brings!


Katharina Schemoschek

Katharina Schemoschek
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Tel: +49 (0) 2408 / 9456 - 3024

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WorkforcePlus Always one step ahead, with unique technology!

  • Unique Technology

    WorkforcePlus is the first software worldwide to use a deduction system. Thus, individual operational requirements can be mapped precisely. New requirements can be easily and quickly implemented at any time. INFORM were the first to successfully bring the performance of a deduction system into a software application.

  • Performance Optimization

    WorkforcePlus uses the most powerful optimization methods. These explore the complete solution space and can guarantee the actual solution optimum.

  • Individual Parameterization

    All target criteria and restrictions can be parameterized. Because of the unique technology, individual operating requirements can be quickly and easily satisfied via configuration and parameterization, functionality that would otherwise require programming.

  • Intuitive User Interface

    The modern and innovative user interface supports the user in an efficient and task-oriented way during all steps of planning and offers an excellent usability.

  • Open Interfaces

    Open interfaces ensure easy integration into the existing system landscape.

  • Meaningful Reporting

    Target-oriented indicators provide management with precise analyses at any time.


WorkforcePlus - Complexity Simply Mastered!

  • Accurately represent the real world

    Automatically create schedules for individual conditions and objectives

  • Master complexity

    Master planning processes - despite complex, individual and dynamic requirements

  • Flexible working time deployment

    Fulfill demand fluctuations and employee needs

  • Increase productivity

    Reduce idle time and maximize usable operational time

  • Increase employee motivation

    Take fairness and individual preferences flexibly into account

  • Increase customer satisfaction

    Optimally distribute working time to match customer demand and increase service levels

  • Comply with laws and agreements

    Compliance with complex requirements, e.g. from labor laws or company agreements

  • Reduce the health burden

    Take shift ergonomics into account and reduce sickness rate

  • Increase the efficiency of the planning process

    Task-oriented planning with user-oriented software

  • Continuous quality assurance

    Detect and resolve bottlenecks and deviations at an early stage

  • Generate alternative schedules

    Quickly and easily create alternatives

  • Standard system incrementally expandable

    Fast and easy adaptation to new planning processes and conditions via configuration

  • Minimize project costs and risks

    All requirements can be represented - regardless of what the future brings

Video Interviews

INFORM’s approach to workforce management

During the interview, Dr. Jörg Herbers, Head of Workforce Management at INFORM, talks about INFORM’s workforce management expertise and how their WorkforcePlus software uses high-tech research results to makes companies future-proof.

Developments & trends in workforce management

During the interview, Dr. Jörg Herbers, Head of Workforce Management at INFORM, talks about developments and trends in workforce management. Lack of skilled workers and cost pressure, working time flexibility and work-life balance demand new software solutions.

Centralized Scheduling

Centralized Scheduling

The centralization of logistics activities and responsibilities is a proven method for increasing productivity through specialization and the bundling of skills. But does this also apply to staff logistics?

For the employee, the schedule is very personal matter. It directly defines which time periods are available for family and leisure. How it meets individual preferences is important for the employee. And a scheduler only knows these preferences if he also personally knows his employees - a commonly held belief.

But does the scheduler really know the preferences of all employees? Can he really manage that? The answer is often: No!

In times of increased working time flexibility, with numerous different shifts, contract types and extensive operational agreements, a planner cannot keep all employees’ wishes in mind and respond individually to them. Powerful software is required, that provides transparency and fairness and optimally balances conflicts of interest between employers, employees and customers.

An experienced and knowledgeable scheduler is also necessary. Only then can the potential of workforce management software be fully realized. Qualifying experts for workforce management is often just too difficult for small organizational units. Sometimes, scheduling is handed over to staff whose core expertise lies elsewhere.

By centralizing scheduling, experts can focus fully on workforce management, thus improving the productivity and quality of the planning process.

But are these benefits at the expense of employee satisfaction?

In 2016, Air New Zealand carried out a scheduling centralization for 1800 employees at 3 locations. During the reorganization, great importance was attached to the interests of the employees.

From the start, all of the works councils were involved in the introduction of WorkforcePlus. Individual time constraints and employee preferences were stored in the system in order to automatically take them into account during the optimization. In this way, the advantages of centralization could be implemented, but not to the detriment of the employees.

Transnational solutions

Transnational solutions

A planner has to take many factors into account when creating a schedule. The result must comply with existing working time rules, company agreements and legal requirements. Moreover workforce management is highly influenced by country-specific regulations and company culture.

Workforce management software has to accommodate all this. On top it should be able to reflect the company’s individual situation.

Requirements are especially high for everyone involved, when implementing a transnational workforce management solution. The project needs to cover divergent requirements while also regarding country-specific cultural differences.

This demands highly flexible software and competent advisers.

LATAM and INFORM mastered this challenge with great success in 2016. More than 11.000 employees at mid-size and big airports in Chile and Brasil are now planned with WorkforcePlus. This is especially remarkable, since the existing working time rules and the planning processes for both countries clearly differ.


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