Workforce management means assigning the right personnel with the right qualifications to the right place at the right time. Workforce management systems support operations and HR by optimizing workforce management. So it's about organizing shifts and working hours, places of work, swaps, tasks, etc. With regard to working time and shift models, HR also plays a role here. Workforce management includes, among other things, workforce scheduling, staff management, and time management. In contrast, HR systems are used to manage employee master data and organize applications, onboardings, training, talent management, and payroll. Workforce management is increasingly becoming the basis for the digital organization of work in companies.
Workforce management takes place between the conflicting priorities of working hours, employee needs, and service level. Numerous legal requirements, collective bargaining agreements, company agreements, and employment contracts must be observed in planning and management. There are also various social and cultural aspects. An optimized demand-orientated workforce management and control finds the best possible balance for individual operational objectives and conditions. Thus, employee motivation, working time productivity, and customer satisfaction increase.
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