First-generation workforce management systems are often overloaded with features and configuration options that only experts understand and are increasingly difficult for software manufacturers to maintain. But no matter how much functionality or how many parameters have been added – for a particular user, there is often not enough functionality or configuration options available to cover their own requirements. After all, the requirements of workforce management and time management are as varied as the different ways that companies operate. Too many superfluous features and too few usable ones:room for optimization. That's why we developed Deductive Intelligence (DI), the technology on which our software WorkforcePlus is based.