Workforce management has many aspects and interacts with many roles in the company. The overall objective is to distribute the working time capacity in the pre-planning phase so that the daily operation is optimally staffed, in order to deliver services of the required level.
Company, employee and customer interests are involved and legal, operational and individual requirements have to be taken into account. The planning process is divided into various sub-processes and concerns different time frames, roles and responsibilities.
There is not the one single best planning process. Every company needs to find the strategy that suits them best. It manifests itself in the structuring of sub-processes, tasks and responsibilities.
Workforce management software should optimally support the company-specific process structure and the respective role concept, without restrictions. It should seamlessly integrate into the existing system landscape
Workforce management plays a central role in the company and has interfaces to many other areas and systems. All roles, whether responsible for planning sub-areas, involved in them or affected by them, must have the information they need in the necessary format. An error-free, smooth data exchange between all participating systems is essential.