Operational Staff Scheduling Quality Control in Daily Business

The work doesn't stop once the schedule is published: staff shortage, amendments to working time demand, planning assumptions or requirements, and employee wishes necessitate a readjustment. The aim is the quality assurance of workforce management.

Overview

The task of operational scheduling is the continuous quality assurance of published schedules. Reasons for modifying a schedule are:

  • Changes to the predicted working time demand (quantitatively and qualitatively)
  • Staff shortages
  • Deviations from the original planning assumptions
  • Approved staff wishes

If shift assignments or planning assumptions change, possible measures need to be checked, e.g.:

  • Is the working time demand met (quantitatively and qualitatively)?
  • Are working time productivity and service level sufficient?
  • Are any rules, regulations or agreements broken?
  • Are counteractive measures required?

Counteractive measures are e.g.:

  • Activate or cancel flex, relief or stand-by shifts
  • Shuffle shifts among other employees
  • Extend or shorten shifts
  • Schedule or cancel additional shifts
  • Obtain additional personnel capacity or reduce overtime

Solution

WorkforcePlus supports the planner efficiently in all tasks for quality control and the adaptation of a schedule caused by unforeseen events and modified planning assumptions.

Bottlenecks, target conflicts, rule violations and deviations from the plan are identified as soon as they arise. When there is a need for action, the system supports the planner to identify and assess options which are best suited to the respective situation. Thus, early counteractive measures can be taken.

The modern WorkforcePlus user interface is intuitive and easy to use. It is based on the principles of user-centered design and has an excellent usability. It supports the user efficiently and task-orientedly at all stages of the planning - without unnecessary information or operating steps.

This is made possible by the unique system technology. With the modeling language Roxx, customer-individual user interface requirements can easily and quickly be implemented, without programming.

But even without customization, the ease-of-use is apparent. Through contextual inquiries and long-term experience with daily operational business requirements, we know the context of use of our customers very well. This is immediately reflected in the usability: after a short training session, the planner can work productively with the system.

Benefits

  • ENSURE SCHEDULE QUALITY

    Detect required action at an early stage

  • OPTIMALLY RESOLVE CONFLICTS

    Take timely countermeasures

  • INTUITIVELY UNDERSTAND THE USER INTERFACE

    Start immediately, without long training

  • KEEP THE OVERVIEW

    Have everything under control in daily business

Contact

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