INFORM and HiSERV Announce Strategic Partnership to Improve Efficient Use of Ground Service Equipment

Oct 10, 2023

INFORM provides software services which help to operate and manage the entire Ground Service Equipment (GSE) fleet of HiSERV, one of the leading GSE service providers in Europe. This collaboration will also provide dashboards for HiSERV’s customers that display the KPIs for their fleets. Cloud-ready, the solution will be provided as Software as a Service. The contract was signed by INFORM’s Senior Vice President, Aviation Division, Uschi Schulte-Sasse and HiSERV’s Chief Executive Officer Roland Ückert.


INFORM, a global aviation software solutions provider based in Aachen, Germany, leverages AI-driven digital decision support capabilities to empower aviation businesses. HiSERV (Berlin, Germany) is one of the leading providers of GSE services in Europe credited with revolutionizing the GSE market with its high-quality service and flexibility.

In cooperation with INFORM, HiSERV offers SmartFLEET, which leverages on-board units that collect information and telemetry data including position of the unit on the apron, fill levels, operating tours, usage data, and alarm messages to maximize the efficiency of GSE assets. Customers can access reports and dashboards to perform analysis and to check key performance indicators (KPIs). The analysis can drill down to the level of a single GSE unit to check maintenance procedures, degree of utilization and CO2 emissions. In addition to metrics and analytics, SmartFLEET technology allows HiSERV to offer consulting services, pay-per-use offerings, and the ability to pool and share GSE resources across various users in the airport environment.

The partnership contract was signed by INFORM’s Uschi Schulte-Sasse, Senior Vice President, Aviation Division and HiSERV’s Chief Executive Officer Roland Ückert. Schulte-Sasse stated, “The unique combination of HiSERV’s ground fleet and network and INFORM’s powerful, AI-driven optimization technology, allows customers to achieve cost-saving efficiencies while improving operational excellence.  With this specific use case, HiSERV’s clients benefit from dashboards, reports and consulting services based on advanced technologies that can help them deliver exceptional value to their customers.”

Roland Ückert emphasized that SmartFLEET is not merely a system or a solution; it goes beyond that. “In conjunction with our consulting services, we can assist our customers and partners in optimizing their entire GSE fleet. The holistic approach is straightforward: 'track your GSE units, gain insights through transparency, and manage your GSE fleet accordingly.' This ultimately leads to cost reduction and enhances GSE efficiency and availability. Moreover, predictive maintenance information enhances the safety levels of GSE, while also reducing ground handling delays caused by GSE, benefiting overall aircraft handling. We are delighted to have developed SmartFLEET in collaboration with INFORM and will continually expand it to meet customer needs and requirements.”

HiSERV aims to include all its owned and operated GSE, both motorized and non-motorized within the Smart system, providing customers with the best information and functionalities available. This service includes the provision of reports and analyses that facilitate optimal performance. As the result of the HiSERV-INFORM partnership, SmartFLEET empowers excellent ground handling operation of customers all over the world. 


HiSERV has been revolutionizing the Ground Support Equipment (GSE) rental market since 2017, by delivering premium quality, great flexibility, and fair and transparent prices. As one of the leading GSE service providers in Europe, HiSERV manages a young and modern fleet of 5,000 GSE units and offer pricing and services that enable the customers to be competitive in ground handling. The various rental options, including short-term rental and pay-per-use, give customers ultimate flexibility