Telecom Use Case: Financial Services
Enhance your financial risk controls in the telecom industry and discover RiskShield's secure and seamless financial services experience.
Customer satisfaction
RiskShield Customer Satisfaction Score ’n Act – AI-driven CX for Telecom Operators
RiskShield Customer Satisfaction Score 'n Act is your decision-making platform to measure customer satisfaction and take immediate actions to improve engagement and reduce churn.
Join our prestigious customers – trusted names in telecom.
Value Proposition for Telecom Operators
Our Hybrid AI approach combines ML models with flexible rule management and fuzzy logic to achieve the best results. Fuzzy logic plays a critical role in this by addressing certain limitations of ML, such as data imprecision, and providing a more nuanced, human–like thinking approach to decision-making.
What Telecom Operators Achieve with RiskShield Score 'n Act
- Reduce Customer Churn
Automatically launch personalized retention actions before they leave - Maximize Revenue with Smart Upsell & Cross-Sell
Recommend the right products or services to increase lifetime value - Accelerate Proactive Customer Service
Transform customer support from reactive to proactive - Enhance Customer Loyalty and Advocacy
Turn satisfied users into long-term brand promoters. - Boost Customer Satisfaction Scores (NPS, CSAT, CES)
Respond instantly to improve scores and public perception
- Shorten Time-to-Action with Real-Time Automation
No delays, no manual intervention - Enable Business Users, Not Just Data Teams
Give your CX and marketing teams direct control over rules and actions - Unify Customer Insights into a 360º View
See every customer’s journey, sentiment, and behavior in one centralized view. - Adapt Quickly with Flexible Rule Management
Adjust business rules in response to market or behavioral changes. - Improve Decision Accuracy with Hybrid AI
Handle even imprecise or incomplete data
Success Story: Customer Satisfaction with Croatia Telecom
Further Information about Telecoms
Let’s talk about your Customer Satisfaction Goals.
Whether you're aiming to reduce churn, improve engagement, or turn customer insights into real-time action – we’re here to help you explore how RiskShield Score ’n Act can support your CX strategy.
Use the form below to get in touch with our team.
Rui Delgado
Solution Owner Telecommunications | Risk & Fraud
Rui is a Solutions Owner for the RiskShield Telecommunications sector in the Risk & Fraud division at INFORM. Prior to joining the company in 2021, Rui played different roles as Delivery Manager, Solutions Owner, and Pre-Sales Support of Revenue Assurance and Fraud Management Solutions for Telecom.
