Customer satisfaction

RiskShield Customer Satisfaction Score ’n Act – AI-driven CX for Telecom Operators

RiskShield Customer Satisfaction Score 'n Act is your decision-making platform to measure customer satisfaction and take immediate actions to improve engagement and reduce churn.

Telecom customer service agent using RiskShield to improve customer satisfaction with real-time AI support

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Value Proposition for Telecom Operators

Score 'n Act in Real-Time

Score 'n Act in Real-Time

Score 'n Act in Real-Time

Identifies unhappy or at-risk customers and launches proactive measures to re-engage them.

Supports CX Strategy

Supports CX Strategy

Supports CX Strategy

  • Predict customer behavior (like churn).
  • Enable sentiment analysis and segmentation.
  • Identify satisfaction gaps to fuel innovation.
Boosts Marketing & Sales

Boosts Marketing & Sales

Boosts Marketing & Sales

  • Enhances personalization and customer journey design.
  • Promotes loyalty and turns customers into brand ambassadors.

Our Hybrid AI approach combines ML models with flexible rule management and fuzzy logic to achieve the best results. Fuzzy logic plays a critical role in this by addressing certain limitations of ML, such as data imprecision, and providing a more nuanced, human–like thinking approach to decision-making.

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RiskShield Score ’n Act dashboard displaying real-time customer satisfaction scores and actionable insights for telecoms

What Telecom Operators Achieve with RiskShield Score 'n Act

  • Reduce Customer Churn 
    Automatically launch personalized retention actions before they leave
  • Maximize Revenue with Smart Upsell & Cross-Sell 
    Recommend the right products or services to increase lifetime value
  • Accelerate Proactive Customer Service 
    Transform customer support from reactive to proactive
  • Enhance Customer Loyalty and Advocacy  
    Turn satisfied users into long-term brand promoters.
  • Boost Customer Satisfaction Scores (NPS, CSAT, CES)  
    Respond instantly to improve scores and public perception
  • Shorten Time-to-Action with Real-Time Automation 
    No delays, no manual intervention
  • Enable Business Users, Not Just Data Teams 
    Give your CX and marketing teams direct control over rules and actions
  • Unify Customer Insights into a 360º View  
    See every customer’s journey, sentiment, and behavior in one centralized view.
  • Adapt Quickly with Flexible Rule Management 
    Adjust business rules in response to market or behavioral changes.
  • Improve Decision Accuracy with Hybrid AI 
     Handle even imprecise or incomplete data

Success Story: Customer Satisfaction with Croatia Telecom

Further Information about Telecoms

Mockup of our info paper "Telecom Use Case: Financial Services" on a grey background

Telecom Use Case: Financial Services

Enhance your financial risk controls in the telecom industry and discover RiskShield's secure and seamless financial services experience.

Visualization of the Info Paper "Telecom Use Case: Mobile Money"

Telecom Use Case: Mobile Money

Learn how RiskShield's advanced technology and integrated risk management approach empowers providers of mobile money to combat fraud and ensure financial security.

Visualization of the Info Paper "Telecom Use Case: Subscription Fraud"

Telecom Use Case: Subscription Fraud

Explore subscription fraud intricacies and learn how RiskShield's Hybrid AI ensures real-time defense, proactive prevention, and holistic insights.

Mockup of our info paper "Telecom Use Case: Credit Risk Scoring" on a grey background

Telecom Use Case: Credit Risk Scoring

Discover the transformative power of RiskShield in Telecoms: Download our brochure for insights on credit risk scoring, fraud prevention, and risk management.

Visualization of the Info Paper "Telecom Use Case: Customer Satisfaction"

Telecom Use Case: Customer Satisfaction

Explore our RiskShield Use Case on optimizing customer satisfaction with real-time scoring, automated actions, and Hybrid AI.

Let’s talk about your Customer Satisfaction Goals.

Whether you're aiming to reduce churn, improve engagement, or turn customer insights into real-time action – we’re here to help you explore how RiskShield Score ’n Act can support your CX strategy.

Use the form below to get in touch with our team.

Rui Delgado

Rui Delgado

Solution Owner Telecommunications | Risk & Fraud

Rui is a Solutions Owner for the RiskShield Telecommunications sector in the Risk & Fraud division at INFORM. Prior to joining the company in 2021, Rui played different roles as Delivery Manager, Solutions Owner, and Pre-Sales Support of Revenue Assurance and Fraud Management Solutions for Telecom.

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Customer Satisfaction