Ground handling Resource MANAGEMENT 

Master Challenges in ground handling Resource Management

One of the biggest challenges aviation entities faces is maximizing their resource utilization in the face of ever-increasing demand volumes. Effective Ground Handling Resource Management is crucial to on-time flights departures and optimum customer satisfaction.

Our software solution, GroundStar, is designed to support the complete planning, scheduling, allocation, and post-operational allocation analysis of ground staff and ground support equipment (GSE). This also enables customers to reduce the unnecessary use of GSE and attain lower energy consumption and emissions.

GroundStar addresses key challenges such as the prediction of optimal future resource demand, calculation of staff requirement based on qualifications and availabilities, and management of operations when flight disruptions arise.

Find out more on how our Ground Handling Resource Management software can transform your business.


  • Improve transparency, situational awareness, and planning processes.
  • Become more agile and dynamic through data-driven decision making.
  • Increase staff productivity – accomplish more with the same staff.
  • Produce better life-quality rosters for high staff retention and covered demands.
  • Best of breed, benchmarked and continuously improved ways of working across stations.
Ground Staff

Why INFORM's Ground Handling Resource Management tool is the right solution

Gain greater operational resilience against the shortage of qualified workforce, ever-changing service standards, air traffic volatility and disruptions. Make the best utilization of your ground staff and equipment resources while achieving more sustainable operations.


Plan your ground Staff and Equipment capacities more efficiently

With the help of advanced software, your operation will gain greater strength and resilience. Delays or unforeseeable disruptions can be avoided with AI-supported resource scenario planning and What-if analysis. Decide easily how to best use the resources available in response to changing operational demands.

Line Maintenance

meet operational demands and individual ground staff requirements

Successful workforce management must consider criteria such as demand requirements, workplace regulatory mandates, individuals’ qualifications and preferences, and schedules. GroundStar enables an optimized creation of rosters based on such criteria. Planners can improve their time management stemming from the roster´s dynamic maintenance.

Ground staff scheduling

Respond flexibly to time critical operational changes

Based on real-time data and powerful decision support, our Ground Handling Resource Management tool enables a prompt response, enabling you to stay on top of evolving challenges. The improved situational awareness gained on the Day-of-Ops facilitates seamless control of all activities even as flight irregularities challenge their completion.

Ramp operations airport

Leverage data for continuous operational improvement

Get more from your data with GroundStar´s tools and services covering data integration, effective visualization of data, and the forecasting of critical situations. By analyzing resource allocation and performance data from planning and allocation phases, you can adjust future plans in cases of over- or under-performance.

Ground handling analytics

Optimization on an advanced level

INFORM´s comprehensive software solution takes planning, scheduling, operational and analysis processes across the entire Ground Handling ecosystem to the next level.


GroundStar logo

Aviation Starts on the Ground

Aviation is a complex matter. Only optimization can help ground handlers master this challenge. Find out more about INFORM´s software suite GroundStar which optimizes planning, scheduling, operational and analysis processes in the worldwide aviation business.

Sandra Gaviria

Sandra Gaviria

Marketing Manager

Aviation has become one of her great passions since she first got on an airplane at the age of 5. Years later, namely in 2020, that passion led her to a career at INFORM, where she started as Marketing Manager in the Aviation Division. Today, she is responsible for digital projects, particularly those relating to social media.



additional services

Planning as a Service

planning as a service

With INFORM´s Planning as a Service, you can create optimal resource plans in an affordable, simplified way:

  • Minimize staff shortages.
  • No software implementation and installation.
  • No need to operate and maintain the software yourself.
  • Concentrate on analyzing the generated planning results.
GS Academy

groundstar academy

The GroundStar Academy is a platform that offers e-learning courses to support knowledge transfer on our entire GroundStar software suite:

  • Everything you need in one place - 24/7 access.
  • Reduce overhead costs.
  • Benefit from an Individual learning experience.
  • Realize improved knowledge management, transfer and retention.
  • High return on your training investments.


A selection of some of our customers.

Aeroporto di Bologna
Stuttgart Airport
Budapest Airport

Success Stories


We look forward to meeting you in person at any of the following events

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INFORM and HiSERV Announce Strategic Partnership

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BLOG | Want to blame something for flight delays, missed connections and baggage that never makes it on the connecting flight, as well as safety hazards? You can cast some of the blame on flight data inaccuracies.

gs game

BE A groundstar!

Put your managerial eye and tactical skills to the test in our online game. Ensure all processes are completed on time to be the GroundStar-Hero in our Ranking!

linkedin page

follow us on linkedin

We invite you to follow our page 'Aviation by INFORM.' There, you will find the latest company news, information about the events we are participating in, and discussions on the topics the aviation industry is engaged in.