INFORM Showcases Solution for Optimized Ground Support Equipment Handling at IATA Ground Handling Conference

Apr 24, 2023

INFORM and partner HiSERV will welcome visitors at booth #32. Get some insights on INFORM’s GroundStar suite of products. GroundStar enables HiSERV to meet customer demands by leveraging day-of operational resource management technologies including predictive maintenance. Read more in this article.


ighc 2023

INFORM will be showcasing its GroundStar suite at the upcoming IATA Ground Handling Conference (IGHC). The event, which will take place from May 16 to 18, 2023, at the Abu Dhabi National Exhibition Center in the United Arab Emirates will focus on embracing technology to drive improved operational performance and efficiency in the aviation industry.

INFORM has invited its partner HiSERV, a GSE service provider, to jointly exhibit their solution at booth #32. HiSERV serves its customers by providing the use, maintenance, and tracking of over 5,000 GSE units in 30 airports worldwide. INFORM’s GroundStar enables HiSERV to meet customer demands by leveraging day-of operational resource management technologies including predictive maintenance. INFORM’s Senior Vice President Aviation Uschi Schulte-Sasse and HiSERV’s Managing Director Roland Ückert will be part of the group of experts attending the conference.

“Success in the aviation industry starts on the ground.” Uschi Schulte-Sasse states. “Having the best resources at the right place, at the right time is essential to ensuring our partners consistently deliver the best possible efficient performance for their customers” she continued. “Our industry is dynamic and fraught with disruptions that can impact cost, performance, and ultimately customer experience. Fortunately, our AI-powered, digital decision support solutions help our customers detect potential disruptions early and allow them to quickly mitigate those issues should they arise.” She concluded, “We are proud to help companies like HiSERV by providing them with solutions to help them navigate these challenges.”

Among the solutions to be displayed at the IGHC (booth #32) is INFORM’s GS Planning tool which provides airports, airlines, and ground handlers robust scenario-based workload and resource demand forecasting. GS Planning enables INFORM’s partners to quantify resource requirements including personnel and ground support equipment far in advance of upcoming schedules. Its GS RealTime Staff & Equipment tool leverages hybrid AI, operations research, and advanced optimization to ensure the success of the day-of execution in even the most challenging operations environments. INFORM will also highlight its GS WorkforcePlus which provides tactical employee resource management decision support which includes scheduling of flexible shifts, digital employee engagement, short-term personnel management, and the integration of employee processes from vacation planning to real-time scheduling and time recording.

If you would like to learn more about INFORM´s leading resource management system GroundStar to optimize the overall planning and control processes in aircraft handling, feel free to contact us at