Passenger Assistance (PA) Dispatching by INFORM helps airports, airlines, and ground handling organizations to manage passengers with reduced mobility (PRM), unaccompanied minors (UM), VIP, and other passenger assistance services in real time. Built as a cloud-native solution, the software connects operational data, dispatching activities, and workforce execution. This results in more efficient resource allocation, improved operational visibility, and better decision-making.
Ready to move from manual coordination to connected, data-driven passenger assistance services?
Airport Passenger Assistance Is Becoming
More Complex
Many operations still rely on manual coordination and disconnected systems, making it difficult to respond efficiently and fast to changing operational conditions. Pure task management is simply not enough anymore.
Common challenges
- Manual dispatching slows operational response.
- Staff and equipment are not allocated efficiently.
- Limited visibility hinders operational control.
- Performance is difficult to measure and improve.
- Ad-hoc requests increase workload and uncertainty.
- Rising passenger expectations challenge operations.
From Reactive Dispatching to Confident
Decision-Making
Unlike other tools that often only visualize operations, Passenger Assistance Dispatching actively supports operators to respond decision-making. Data-driven recommendations help operators react to changing airport conditions while balancing service quality, workforce utilization, and operational costs in real time.
Your Benefits at a Glance
Make Operations More Efficient
Reduce manual coordination, improve workforce utilization, and ensure faster response times through intelligent dispatching and connected workflows.
Increase Operational Visibility
Deliver Reliable Passenger Assistance
Support consistent service delivery through coordinated operational processes and better resource allocation.
Optimize Costs
Scale with Confidence
Enhance Passenger experience
FAQ
Who uses Passenger Assistance Dispatching?
The solution is designed for airports, passenger assistance organizations, and ground handling companies responsible for coordinating passenger assistance services.
Can Passenger Assistance Dispatching integrate with existing airport systems?
Yes. The platform is designed with standardized APIs that enable connectivity with airport, airline, workforce management, rostering, shift planning, and other operational systems.
How does Passenger Assistance Dispatching differ from traditional passenger assistance systems?
Other systems often focus on request administration and workflow management. Passenger Assistance Dispatching by INFORM extends these capabilities with intelligent dispatching, predictive forecasting, operational decision support, and real-time operational visibility.
How fast can organizations get started with Passenger Assistance Dispatching?
Our software is designed as a cloud-native SaaS solution that helps reduce implementation complexity through standardized integrations and a modern, scalable architecture.
Dr. Eva Wille
Product Manager
Dr. Eva Wille is Product Manager at INFORM. She focuses on using resource allocation software to optimize passenger assistance processes in ground handling. Drawing on her experience in aviation operations, data analysis, and innovative software solutions, she helps airports, airlines, and ground handling services use resources efficiently and improve the quality of passenger services.