Airlines expect ground handlers to keep ground times of aircraft as low as possible to prevent long downtimes and delays. The desired benefit is to have the right staffing at the right time doing the right activity resulting in increased efficiencies.
The challenge lies in dealing with the many uncertainties such as weather, punctuality, slot allocation, delayed passengers or technical defects: None of these factors can be planned, but each has a huge impact on the entire handling process.
Experienced dispatchers worldwide are working with intelligent software by INFORM. This way, resources are best deployed, costs are reduced and operational processes are planned efficiently.