Aircraft Maintenance Staff Scheduling for Line Maintenance Operations

Planning maintenance staff and resources is a complex task. In line maintenance, not all workload can be estimated in advance, and space, skilled staff and equipment are limited resources. A maintenance operator's profitability depends on how well they balance their resources with the actual work to carry out, while facing the unpredictability of airline operations. Today, both airline and independent MRO organizations compete to offer their line maintenance services. Those who achieve a high level of reliability, quality and productivity will benefit greatly from this growing market.


The timely maintenance of the aircraft fleet is one of the most important criteria for the success of an airline. Passengers expect a safe and on-time flight operation. In order to achieve these expectations, airlines must efficiently plan and schedule aircraft maintenance resources. Challenges such as delayed flights, unknown technical problems, an ever-changing workload and deferred maintenance repairs, make the workforce management in the field of line maintenance a complex but essential task.

GroundStar addresses these challenges and provides a system that supports the dispatcher from the planning stage to the assignment of all operations. The real-time scheduling system results in a complete overview of all planned tasks for the day, employees and the corresponding allocation of the aircraft. As operational irregularities evolve, the tool will automatically update aircraft arrival and departure times, aircraft positions and task progress followed by tasks being automatically updated, optimized and reassigned. Through the use of INFORM's optimizer which reacts to any changes in the plan, the dispatcher can easily focus on situations that require special attention.


Sandra Gaviria

Sandra Gaviria
Marketing Manager
Tel: +49 (0) 2408 / 9456 - 3053

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Events (4)


  • Automation by Optimization

    based on a decision support in staff planning.


    using an exact rule-based description of tasks and demands on employees.

  • Fully mobile workflow

    Employees receive their orders in accordance with the relevant information on their mobile devices where they can enter start and end times as well as the status of their tasks.


    The system knows all open MELs. Once employees are available, MEL repair orders are automatically assigned to close them as soon as possible. Through the timely repair of all MELs, operating costs can be considerably reduced.


    GroundStar integrates seamlessly into existing MRO systems (ULTRA MAIN, MXI and AMOS), ensuring that maintenance plans are properly and efficiently allocated to the employees and carried out in a timely manner.


    Recording of all relevant process steps for the purpose of evaluation, billing and complaint management.


  • Reduction of outstanding MELs

  • Increased productivity

  • Improved planning process

  • Improved punctuality and increased customer satisfaction

  • Lower costs

  • Improved communication


GroundStar is the most comprehensive software suite currently on the market that supports and optimizes the resource management processes of airlines, airports and ground handlers.

Our demo clips provide a glimpse into the functional capabilities of the GroundStar modules based on several specific use-cases.

To request access to our demo clip please visit here:

Go to GroundStar Demo Clips


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