To ensure a smooth daily ground operation, a virtually endless number of processes needs to be coordinated in parallel, which are often interdependent. Unpredictable and costly disruptions, irregularities and delays are part of the daily business and must be resolved within seconds. Ideally, they are managed proactively, as any disruption in a single process may immediately cause delays in multiple other processes.
In the phase of daily operation it is important to coordinate all supporting processes around the flight smoothly and precisely. Failures and disruptions must be avoided or compensated as far as possible. In order to achieve this, the available resources must be transparent and flexible – be it staff, mobile or immobile resources. This applies in particular when considering constant and unpredictable disruptions in flight operations. A real-time overview and quick intervention options supported by decision-making support systems are essential.
- Management by Exception
Handling activities based on latest flight data are continually assigned by an optimizer. By highlighting required actions to the dispatchers, they can focus on managing the exceptions.
- Operational Awareness
Real-time insights into the current situation are provided for the different roles in the operation such as agents, dispatchers and operational managers allowing for effective collaborative decision making.
- Mobile Communication
Apps for phones and tablets are tailor-made to support the various handling business processes providing exactly the required information to perform a task and to feed back the status information and requests to the dispatcher.
- Master Plan Alignment
Optimized alignment of the operation with the resource master plan published from GS Planning Stands & Terminal and monitoring of flight schedule changes. Invalid assignments and constraints are permanently identified and evaluated to account for delays, aircraft swaps and other irregularities.
- Minimization of Delays
Identify irregularities and their impact on punctuality and provide reliable delay predictions and asses their cost impact in order to improve the overall on-time performance and reduce delay costs.
- Conflict Resolution
Automatic conflict resolution and optimized assignments within the operational time window, decision support for manual reassignments and problem resolution, management of temporary restrictions by fully or partially closed stands or terminal resources.
- Publishing to FIDS
Publishing of allocation changes to other stakeholders and systems (e.g. to FIDS).
Reliable on-time performance by ensuring all time-critical tasks
Quality assurance and enforcement of service level conditions
Real-time visibility of irregularities
Cost savings through optimized allocation of tasks
Maximum utilization of high revenue related resources
Minimization of disruption impact
Increased passenger satisfaction
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