To ensure a smooth daily ground operation, a virtually endless number of processes needs to be coordinated in parallel, which are often interdependent. Unpredictable and costly disruptions, irregularities and delays are part of the daily business and must be resolved within seconds. Ideally, they are managed proactively, as any disruption in a single process may immediately cause delays in multiple other processes.



In the phase of daily operation it is important to coordinate all supporting processes around the flight smoothly and precisely. Failures and disruptions must be avoided or compensated as far as possible. In order to achieve this, the available resources must be transparent and flexible – be it staff, mobile or immobile resources. This applies in particular when considering constant and unpredictable disruptions in flight operations. A real-time overview and quick intervention options supported by decision-making support systems are essential.


Sandra Gaviria

Sandra Gaviria
Marketing Manager
Tel: +49 (0) 2408 / 9456 - 3053 aviation@informinform-software.com

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GS RealTime<br>Staff + Equipment

GS RealTime Staff & Equipment Increased Efficiency through Management by Exception

GS RealTime Staff & Equipment offers users the tools they need for sustainable, efficient management of their ground handling staff and ground service equipment (GSE). The improved situational awareness gained on the day of operations facilitates a seamless control of all activities even as flight irregularities challenge their completion within the SLAs. By optimizing planning and allocation of tasks, customers also reduce the unnecessary use of GSE. This ultimately results in lower energy consumption and emissions.

Based on real-time data, dependency information, and planned activities, our system enables a prompt response to changing conditions. Bottlenecks can be predicted reliably and handled proactively. Unexpected workloads can be better managed thereby reducing stressful situations for ground handling employees.

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myStaff Operational Flow on the Go

The handling activities in the terminal and on the apron have to ensure the timely departure of the aircraft. To execute these tasks on time, Frontline Managers must ensure that the right staff is on hand at the right place. Traditional methods to stay informed about staff assignments and communicate with dispatchers are cumbersome and time consuming.

With the myStaff app, managers can easily identify manpower shortages and request additional employees just using their handhelds. This feedback is displayed directly on the dispatcher´s screen, facilitating accurate problem resolution. myStaff works as an integration of GS RealTime Staff & Equipment.

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GS RealTime<br>Stands + Terminal

GS RealTime Stands & Terminal Optimized Operational Flight Schedule

GS RealTime Stands & Terminal enables optimal use of an airport's infrastructure. The software handles and monitors aircraft positions and immobile terminal resources, such as check-in counters, baggage belts and passenger gates in real-time. Users get decision-making support as the system makes suggestions based on the complex infrastructure and numerous constraints and preferences. During planning, numerous business objectives can be taken into account, such as distances between runway and gate, aircraft and cargo warehouse, or the least number of tows. This enables optimized planning and allocation, for example, of aircraft to their parking positions. This also helps shorten transfer times and thus ensures greater passenger satisfaction.

GS RealTime Stands & Terminal can contribute to more sustainable operations by reducing the distances traveled by any aircraft, or any type of ground vehicle, and in doing so, reducing their carbon footprint.

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Terminal Advisor

Terminal Advisor Decentralized Control of Terminal Resources

Airport ground handling management is a very complex matter. If any operational problem occurs, it can have a ripple effect, subsequently affect the performance of all related processes being implemented. As a result, bottlenecks, failures, and overall delays would be difficult to avoid. Terminal supervisors often face these occurrences which require a quick response. To remain agile, they need a solution that enables an optimal allocation of resources on-the-spot.

The Terminal Advisor supports decentralized dispatching of baggage belts, check-in desks, and other immobile/terminal resources. This web-based, tablet optimized application provides all relevant information regarding the planned resource allocation as well as the current situation in the respective area of responsibility. Moreover, situations that require immediate attention are highlighted. The user receives decision support from the system and can thus prioritize specific processes and steps. The Terminal Advisor is a product extension of GS RealTime Stands and Terminal.

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GS GroundFleet

GS GroundFleet Real-Time Monitoring of Ground Support Equipment

GS GroundFleet was designed as a bridge between conventional fleet management solutions and other operational systems of the GroundStar suite like GS RealTime Staff & Equipment and GS TurnManager. The INFORM product facilitates the visualization and processing of telematic information and makes it accessible for our operational GroundStar products.

GS GroundFleet takes advantage of the full potential of telematics data. This data makes ground equipment and vehicles easy to locate which, in turn, reduces the number of units to be put into service. Moreover, vehicles are planned and allocated based on the travel network and their energy efficiency. This prevents purchasing new vehicles that could be redundant. An optimized fleet size generates less noise, fewer emissions and contributes to a safer work environment at the apron.

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GS TurnManager

GS TurnManager Process Irregularities At A Glance

GS TurnManager provides transparency over the entire aircraft turnaround process. All important activities, milestones, transfer connections for passengers, baggage, and crew, as well as their dependencies, can be monitored and controlled in real-time. The system also enables the control of all ground handling processes, for instance, when optimizing tasks for high-priority flights.

Additionally, the higher transparency over unexpected occurrences leads to a more reliable prediction of Target Start-Up Approval Time (TSAT) which can reduce emissions as aircraft idling times (e.g. congestions at the runway) can be avoided. GS TurnManager supports decision-making to handle disruptions taking into account also environmental costs. Subsequently, airport resources are used more efficiently.

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GS Connect

GS Connect Proactively Identify Critical Connections

GS Connect assists the user to monitor and manage the overall passenger and baggage connection process. Gate changes are automatically evaluated to reduce transfer distances and save passenger connections. GS Connect analyzes and suggests cost-optimized rebooking options as well.

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Mobile Solution

Mobile Solution

Mobile applications enable employees to react promptly and on-site to changed resource requirements. Apps for phones and tablets are tailor-made to support the handling of various business processes, providing exactly the required information to perform a task and give timely feedback on its status to the dispatcher. Users can better manage unexpected workloads, for instance, by opening additional check-in counters. Passengers then benefit from shorter queues and improved customer experience.

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AirportMap Increased Situational Awareness

Monitoring and tracking of motorized and non-motorized ground support equipment (GSE), visualization of the GSE location and status on AirportMap. Multi-level geofencing allows more precise localization of GSE on the apron and automated status progress of ground handling processes.

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  • Management by Exception

    Handling activities based on latest flight data are continually assigned by an optimizer. By highlighting required actions to the dispatchers, they can focus on managing the exceptions.

  • Operational Awareness

    Real-time insights into the current situation are provided for the different roles in the operation such as agents, dispatchers and operational managers allowing for effective collaborative decision making.

  • Mobile Communication

    Apps for phones and tablets are tailor-made to support the various handling business processes providing exactly the required information to perform a task and to feed back the status information and requests to the dispatcher.

  • Master Plan Alignment

    Optimized alignment of the operation with the resource master plan published from GS Planning Stands & Terminal and monitoring of flight schedule changes. Invalid assignments and constraints are permanently identified and evaluated to account for delays, aircraft swaps and other irregularities.

  • Minimization of Delays

    Identify irregularities and their impact on punctuality and provide reliable delay predictions and asses their cost impact in order to improve the overall on-time performance and reduce delay costs.

  • Conflict Resolution

    Automatic conflict resolution and optimized assignments within the operational time window, decision support for manual reassignments and problem resolution, management of temporary restrictions by fully or partially closed stands or terminal resources.

  • Publishing to FIDS

    Publishing of allocation changes to other stakeholders and systems (e.g. to FIDS).


  • Reliable on-time performance by ensuring all time-critical tasks

  • Quality assurance and enforcement of service level conditions

  • Real-time visibility of irregularities

  • Cost savings through optimized allocation of tasks

  • Maximum utilization of high revenue related resources

  • Minimization of disruption impact

  • Increased passenger satisfaction


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