The provision of assistance to passengers with reduced mobility (PRM) or special requirements poses a number of challenges, particularly at airports with high passengers volumes. Such assistance which begins with the arrival of passengers at the airport is not only time-consuming but also requires the consideration of individual needs. The result is a high labor intensity that PRM providers have to deal with in the course of the best possible quality of service. There are also numerous ad hoc bookings in addition to the PRM assistance that also include the care of children, Meet and Assist or VIP services and shape the daily business of the workforce dispatchers.
With INFORM's PRM and Special Services solution the management of all staff, assistance requests and equipment can be efficiently planned and coordinated including origin and destination information in real-time. INFORM's solution provides efficient support in the planning and allocation of resources and the ability to use mobile devices to provide full control over the execution of the services. An integral part of the solution is a real-time scheduling system for staff and ground service equipment, which is geared to the particular needs of passengers with special needs. Integration with existing airport systems (FIS, AODB, SITA, etc.) and the presentation of all critical success factors, such as the Sepcial Handling Codes and travel times provide for the precise control of individual processes of passenger care. The dispatchers are optimally supported by powerful optimization processes. Through the use of tablets or smartphones, employees receive all relevant data for an application automatically and continuously updated. They record the work progress online and log possibly faults in the process. This enables a complete verification for the purposes of evaluation, billing and complaints management.