INFORM’s GroundStar (GS) TeamWork: More Efficiency with Decentralized Task Allocation

GS TeamWork, the latest tool of the GroundStar software suite, offers a task-based overview of current and upcoming flights, staff deployment, overall capacity utilization and break planning. For smaller operations, GS TeamWork brings the full power of INFORM’s GS RealTime Staff & Equipment in a mobile-friendly application that allows existing frontline managers to quickly adjust staffing, avoid conflicts, and ensure on-time operations. For large hubs, GS TeamWork can enable existing allocators to take a more strategic role while empowering frontline supervisors in the terminal or apron area to make localized staffing adjustments based on needs of the live operation. This applies to multiple business areas on the apron or the terminal, such as aircraft loading or gate services.

Operational problems like overlapping deployment times or agents who have not been informed can now be solved or even avoided altogether by earlier recognition and quicker reaction. In the event of a disruption, GS TeamWork’s user-friendly interface allows for easy adjustments to be made, either manually or through its quick, data-driven decision support, which offers optimized solutions for multiple business areas. Employees receive updates in the app instantly, including key details on delays or changes that may affect them. 

"GS TeamWork delivers a shortcut in ground operations communication. At larger airports, we can allow the central allocation to concentrate on strategic tasks while saving precious communication time, leaving the responsibility to the right people who have the best overview and judgment on current tasks and requirements," said Michael Reinkober, INFORM product manager. 

Leveraging real-time data and proactive suggestions, errors are minimized, costly delays reduced, and more efficient and reliable ground operations are assured.