Transfer Management

Due to increased passenger transfer operations and shorter ground times, monitoring passenger and baggage connections becomes increasingly important. Through effective decision support the complexity of passenger and baggage disruption handling becomes manageable, taking into account both cost considerations and passenger satisfaction.

Solution

With GroundStar flight and transfer information can be analyzed in real time: Critical connections of passengers and baggage can be identified and disruptions resolved before landing. High priority flights and passenger connections are quickly evaluated with cost-benefit considerations. GroundStar not only improves customer satisfaction by avoiding unnecessary disruptions and notifying passengers, it also reduces the workload for transfer staff with its automatically updating, user-friendly interface.

GroundStar supports the entire transfer operation: From dispatching of terminal staff for short and missed transfer connections and performing changes in the reservation system to evaluating the operation efficiency (KPI) through dashboards and reporting.

Contact

Sandra Gaviria
Marketing Manager
Tel: +49 (0) 2408 / 9456 - 3053 aviation@informinform-software.com

Features

Based on INFORM's proven GroundStar architecture, the system provides a wide range of functions which can be adapted to the individual business processes of our customers.

EASE OF USE

The system provides a graphical, self-refreshing overview with color-coded connection states.
AUTOMATICALLY UPDATED INFORMATION

from flight information systems, booking systems or departure control systems (DCS).
DETAILED TRANSFER TIME

A sophisticated connection time engine includes walking distance, bus/terminal transfers, passenger profiles, checkpoints and congestions in peak hours.
DECISION SUPPORT

Various options are available: Send terminal staff, instruct direct transfer, assess alternative parking positions or evaluate rebooking options.
FLEXIBLE COST MODEL

GroundStar evaluates the cost of delays vs. rebooking.
WEB-BASED COMMUNICATION

Automated communication with staff through the use of mobile devices.

Benefits

GroundStar supports and improves all aspects of handling critical connections. The result are numerous advantages that facilitate our customers daily operations.