The turnaround of a common aircraft used for long-haul flights, such as a Boeing 747, takes around 90 minutes. Within this time, people are needed to provide all necessary services in order to takeoff on time again. Furthermore, Ground Service Equipment (GSE) has an essential role during various processes that need to be completed, such as (un-)loading, refueling, cleaning, etc. Any setback in this time-critical turnaround process leads to delays, which results in billions of dollars in costs.
Usually, when looking at large ground handling organizations or airlines, there are two departments with different responsibilities for the same resources: the GSE and the operations departments. While the GSE department is responsible for keeping the equipment fleet in good shape and enabling a maximum degree of availability for the operations, the job of the operations department is the optimal usage of the provided resources to fulfill its tasks at the highest possible service level. While the GSE department is encouraged to reduce the fleet size and thereby costs, the operations department often wants to have as many resources available as possible to complete its workload. This results in conflicting interests between the two departments.
However, one area where interests align is the increase of efficiency. Instead of focusing on a standalone solution, both departments should be aiming at an integrated Resource and Fleet Management system. While the GSE department is able to gain transparency regarding operating hours, improve its maintenance workflow and monitor the technical status and position of its equipment in real time, the operations department can automatically allocate and optimize its resources. The main benefit of an integrated solution is that both departments share a common view of their resources and are able to exchange valuable information, assuring maximum efficiency and productivity of their operations.
In the following, we have prepared the scenario of the equipment refueling process, demonstrating the tremendous value of an integrated solution within these two departments. This scenario has been selected from a specific function, but can easily be applied to other areas as well.
Watch our latest video and learn about the necessity of an interface that enables both departments to share relevant information and thus work more efficiently and cost-effectively. Pure Fleet Management is just one side of the medal, managing the complexity of Big Data is the other side, depicting the supreme discipline of an integrated Fleet Management solution. Request video access here.