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The complete software solution for optimizing airport and airline ground operations.
We’re excited to attend the 9th Americas GHI Conference and welcome the opportunity to connect with you in Orlando, Florida. Let’s explore how the industry is taking meaningful steps to boost aviation accessibility.
Our experts also look forward to discussing how INFORM’s advanced software supports airports and ground service providers in handling Passengers with Reduced Mobility (PRM). The solution enables efficient use of resources to ensure smooth operations.
Mark your calendars: As part of the conference program, Margo van Bokhoven, INFORM Aviation’s PRM Solution Manager, will join an expert panel titled “PRM: Bridging aviation’s accessibility divide and winning new business through your PRM approach. The session will take place on Wednesday, June 4, 2025 at 16:00 (UTC-4).
Join us in Orlando to discover new strategies, share ideas, and take the next step toward inclusive, future-ready aviation operations.
Accessibility at a Crossroads: A Look at the U.S. Aviation Market
Providing quality service to passengers with special needs is crucial. But keeping up with rising demand presents a growing challenge. PRMs are projected to make up more than one in five travelers by 2050. As this segment expands, the U.S. aviation industry faces mounting pressure to deliver not just compliant, but truly inclusive and scalable services.
In this video interview, Margo van Bokhoven, PRM Solution Manager at INFORM Aviation, shares her perspective on the U.S. market landscape. She highlights the increasing legal and operational demands, the role of smart technology in creating seamless passenger journeys, and the business opportunity behind well-executed PRM strategies.
Want to discuss this topic further at the GHI Americas Conference? Connect with our experts!
From Reactive to Proactive: A Better Approach to Aviation Accessibility
Delivering assistance to passengers with special requirements involves tasks where timing, accuracy, and collaboration are critical. Delays in execution can disrupt the entire aircraft turnaround process, triggering a chain reaction that affects the daily flight schedule. From unpredictable last-minute requests to shortages of qualified staff, PRM service delivery is operationally sensitive—and increasingly under scrutiny.
The panel discussion “PRM: Bridging aviation’s accessibility divide and winning new business through your PRM approach” will explore how the industry can shift from reactive, resource-heavy PRM handling to a proactive, data-driven strategy that delivers measurable results. Join Margo van Bokhoven as she shares how smart software can help you scale your PRM operations with greater confidence and efficiency.
🗓️ Wednesday, June 4, 2025 | 🕓 16:00 (UTC-4) | 📍 GHI Americas Conference, Orlando
Efficiency in Every Step: INFORM’s PRM Solution
INFORM’s industry-proven software solution is designed to meet the operational demands of PRM service providers worldwide. Its unique set of tools boosts staff productivity, reduces reliance on costly transport equipment, and helps dispatchers stay focused on what matters most.
With powerful optimizers and state-of-the-art mobile functionalities, INFORM enables real-time updates between the field and dispatch, minimizing the need for manual coordination and voice communication. The result is a smarter, more scalable PRM operation that adapts to change and performs under pressure.
