Daimler Truck AG Optimizes Freight Rate Management with INFORM
With INFORM Contract & Rate Management, Daimler Truck digitalizes the maintenance of freight rates and routes – improving efficiency, data quality, and flexibility in vehicle logistics.
Challenge
High Manual Effort in Rate and Route Maintenance
Maintaining freight rates and shipping routes was a time-consuming, error-prone process. Market changes required manual adjustments, slowing down response times. Daimler Truck AG aimed to digitalize and streamline this key process in vehicle logistics.
Solution
Central Platform for Automation and Transparency
With INFORM Contract & Rate Management, Daimler Truck AG introduced a central platform that:
- Automates the maintenance of freight rates and routes,
- Integrates external data sources, and
- Improves data quality through automated plausibility checks.
A production-like test environment allows new routes and pricing scenarios to be validated before going live.
Results
Efficiency Gains and Improved Data Quality
The implementation achieved measurable improvements:
- Noticeably reduced manual workload in rate maintenance
- Significantly lower error rates through automated validation
- Faster reaction to market changes
- Intuitive user interface for streamlined workflows
- Higher employee satisfaction and stable operations since October 2023
With Contract & Rate Management, we are setting new benchmarks for process efficiency. This enables our customers to respond more quickly to changing requirements and market conditions. It underscores our commitment to providing our customers with sustainable competitive advantages.
Future Outlook
Scalable Solution for Global Expansion
Thanks to its flexible architecture, the solution can be easily scaled to additional regions and business units. Planned extensions – such as track-and-trace integration and secondary movement management – will further enhance transparency and efficiency across the entire supply chain.
Are you interested in further information or would you like to know how our solutions can help your company? Simply fill out the contact form below and we will get back to you as soon as possible. We look forward to hearing from you!
Lill Haase
Product Marketing Manager
Lill Haase has been part of INFORM since 2023. She has been focusing on Vehicle Logistics ever since – turning complex topics into clear, accessible messages. In her work, she puts strong emphasis on customer relevance, clarity, and trust.
