Financial Risk Management for the Telecommunication Industry RiskShield: Real-Time, AI-Based Software Solution Enabling Communication Service Providers To Successfully Manage Risk and Fight Fraud
Digital transformation coupled with a bleak economic outlook has thrust the Telecom Industry into heightened financial risk as bad debt and fraud erode margins and reputation. Communication Service Providers (CSPs) are exposed to a growing number of risks during the customer life cycle, from onboarding through to collection. One major risk is subscribers using services and acquiring communication devices without paying their bills. CSPs are also providing various channels to customers to execute payments, which increases the level of financial risk and catches the attention of fraudsters.
Communication Service Providers (CSPs) can address industry risks and challenges intelligently and pursue an optimized risk management strategy. RiskShield enables CSPs to manage these, and many more specific risks and fight fraud by providing a robust, agile solution with superb risk mitigation and fraud detection results that are accurate and reliable covering the Risk Management process.
RiskShield provides CSPs with efficient risk management processes across the entire customer lifecycle. Using an advanced application scoring process and dynamic profiling, fraudsters can be prevented from accessing CSPs services and aquiring devices. The software not only provides valuable risk scores, but also makes real-time decisions to support CSPs with effective and efficient processes to manage their risks, prevent bad debt and fight fraud.
RiskShield can promptly detect when a fraud situation occurs. The software addresses multiple fraud scenarios, such as payment and subscription fraud. RiskShield provides a highly flexible platform which can be configured to address the dynamic and specific risk requirements and can integrate multiple data sources.
Some of the benefits associated with using RiskShield:
- Advanced Risk Scoring and Solvency Checks
- Subscription Fraud Prevention
- Payment Fraud Prevention
- Collections Management
- Unique risk management platform covering data source integration, real-time decision engine, rule management, case management, reporting and Business Intelligence
- Modular product applied by Use Case, allowing a smart investment and cost savings
What RiskShield can offer
- REAL-TIME DECISION ENGINE AND FRAUD DETECTION
High performing detection technology to assess the risk associated with every individual online and point-of-sale transaction within just milliseconds.
- RISK-BASED WORKFLOW OPTIMIZATION
Low risk customer requests require less effort to manage than high risk requests. RiskShield provides real-time routing decisions to optimize the workflows.
- FLEXIBLE INTERFACING FOR COMPLEX ENVIRONMENTS
Delivers flexible or industry-standard interfaces for complex and propriety telecommunication infrastructures.
- POWERFUL DATE-EVENT DRIVEN MONITORING
Monitor real-time data or events and be alerted when an anomaly occurs, or a trend begins to set. This can come in handy for call and purchase monitoring.
- NON-FINANCIAL ACTIVITY MONITORING
Combining financial transaction data with non-financial activities e.g. address changes and multiple new account requests.
- HYBRID AI DECISION MODELLING
INFORM’s Hybrid AI approach combines expert driven AI technology like fuzzy logic with data driven AI technology (machine learning) in a unique and powerful manner.
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