So, your dispatcher team just returned from the training course where they brushed up their scheduling skills, ready to work at peak performance? But back in the corporate grind, they quickly realize that neither the processes nor the legacy IT system supports their ambitions. Worse, the only item from the course syllabus that they can apply immediately is the part on customer complaint handling.
No doubt about it, comprehensive and constant dispatcher training is essential in an ever faster revolving ready-mix business. But substantial gain in on-time performance and truck productivity will only come from digital-decision making tools that are embedded into a wider digital supply chain. Mixed teams of computer algorithms and human experts consistently outperform traditional dispatching teams on a number of measures.
In PART ONE of this Logistics Tech Short we’ll explain how the shift to digital-decision making allows dispatchers to focus their skills and experience at solving larger operational challenges, managing by exception, and improving customer service outcomes.
PART TWO will show you how to select and implement the right digital tools and we’ll examine the common driving mistakes many companies make on the road to transport optimization.
- The limitations and the USPs of human dispatchers
- How to integrate algorithms into your dispatch team
- Why holding on to legacy systems cost you more than you realize
- All about the three different types of optimization engines and the digital torque they provide
- How to turn driver shortage into a competitive advantage for your business
Logistics Tech Shorts - a series of 20-minute webinars on optimization technology in the logistics industry. Designed to stimulate and challenge your thinking on how technology impacts logistics in the modern age, Logistic Tech Shorts deliver a blend of big picture thinking with practical ideas you can apply today.
Recordings of previous Logistics Tech Shorts can be found here:
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