ING Bank Slaski faced a pressing challenge in the financial sector as cyberattacks, particularly in the emerging channels of online and mobile banking, grew in frequency and sophistication. These attacks posed a significant threat to the bank's computer systems and, consequently, to its customers. The situation was further complicated by the evolving consumer behavior, with more customers opting for smartphone-based payments directly from their bank accounts. The bank had a strong strategic focus on digital banking, emphasizing convenience and security for its customers.
Despite their efforts, phishing attempts, which started in the Polish market in 2010, had been on the rise: "The increasing number of attacks and the growing complexity of malware made it clear that a flexible and sustainable security solution was needed to safeguard the bank's virtual channels for the future."
Maria C., Manager of Electronic Fraud Prevention at ING Bank Slaski