Finished Vehicle Logistics:
Enhancing Port Quality Operations at VW Through Data Visibility

At the Finished Vehicle Logistics North America conference 2023, held in California in May, Daniel Gottwald, senior manager of port quality operations at Volkswagen Group of America, joined INFORM’s manager for finished vehicle logistics in North America, Daniel Gosson, to detail the benefits of the new system. 

Volkswagen's North American port operations have been revolutionized by the implementation of INFORM's software, facilitating standardized and enhanced vehicle inspection and repair processes. At the Finished Vehicle Logistics North America conference, Daniel Gottwald, Senior Manager of Port Quality Operations at Volkswagen Group of America, joined INFORM’s manager for finished vehicle logistics in North America, Daniel Gosson, to highlight the system's benefits. The system provides transparency on logistics flow, improving ETA accuracy for deliveries. Previously, issues in the delivery process were opaque, but now, through the Inform system, VW can track and address quality issues with precision. By integrating with corporate IT systems and inspection processes, the system calculates repair estimates and part delivery times, streamlining decision-making and prioritizing vehicle service. This digital transformation not only stabilizes deliveries but also enhances customer service by reducing communication delays. Looking forward, VW aims to further optimize processes, meeting evolving customer expectations and maintaining competitiveness in the market.

Read the full article here: Automotive Logistics